Shipping Policy

Thank you for shopping with My Casa Haven Co. We're committed to getting your order to you as quickly and safely as possible.

Processing Time

All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays.

Domestic Shipping (Australia)

We offer standard and express shipping across Australia. Delivery times are typically 3–7 business days for standard shipping and 1–3 business days for express shipping.

International Shipping

We ship worldwide. International delivery times vary by destination, typically 7–21 business days. Please note that customs duties and import taxes may apply and are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us at your earliest convenience and we will do our best to resolve the issue promptly.

For any shipping enquiries, please reach out via our Contact page.