Returns & Refunds Policy

At My Casa Haven Co, we want you to love every purchase. If something isn't right, we're here to help.

Returns

We accept returns within 14 days of delivery. Items must be unused, in their original condition, and in original packaging. To initiate a return, please contact us via our Contact page with your order number and reason for return.

Exchanges

If you'd like to exchange an item, please contact us and we'll do our best to accommodate your request, subject to stock availability.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Candles and consumable products that have been opened or used
• Custom or personalised orders

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund at no cost to you.

For all enquiries, please reach out via our Contact page.