Frequently Asked Questions

Shipping

How long does delivery take?
Australian orders typically arrive within 5–10 business days. International orders can take 10–20 business days depending on your location.

Do you offer free shipping?
We offer free shipping on Australian orders over a set threshold. Check our Shipping Policy page for current details.

Can I track my order?
Yes! Once your order is dispatched, you'll receive a tracking number via email.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging. Please see our Returns & Refunds Policy for full details.

What if my item arrives damaged?
Contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund at no cost to you.

Orders

Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make changes. We'll do our best to help before it's dispatched.

Do you ship internationally?
Yes! We ship to multiple countries worldwide. International shipping rates and timelines vary by destination.

Products

Are your products true to the photos?
We work hard to ensure our photos accurately represent each product. Slight colour variations may occur due to screen settings.

How do I care for my items?
Care instructions vary by product. Check the product description for specific guidance.