Frequently Asked Questions

Orders & Shipping

How long will my order take to arrive?
Australian orders typically arrive within 3–7 business days for standard shipping and 1–3 business days for express. International orders take 7–21 business days depending on destination.

Do you ship internationally?
Yes! We ship worldwide. Please note that customs duties and import taxes may apply and are the responsibility of the customer.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.

Returns & Refunds

Can I return an item?
Yes — we accept returns within 14 days of delivery. Items must be unused and in original packaging. Please visit our Returns Policy page for full details.

What if my item arrives damaged?
Contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund at no cost to you.

Products

Are your products available in different colours or sizes?
Some products have variations — check the product page for available options.

Are candles safe to use indoors?
Yes. Always follow the safety instructions included with your candle and never leave a burning candle unattended.

Contact

How do I get in touch?
You can reach us via our Contact page. We aim to respond within 1–2 business days.